Return within 30 Days

You may return your product(s) to Renogy within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by Renogy.

Renogy will pay for the return shipping label for items that fall within the following categories:

• Carrier damage/ warehouse mishandling
• Defective product
• Incorrect product was delivered
• Additional product(s) you did not order were delivered

For any other reason not listed, customers are responsible for any return shipping fees. Renogy will NOT accept returns with any modifications to the product as it voids our warranty. Any modified products returned to Renogy will be shipped back to you at your own expense.

Return requests outside of 30 days require special authorization. You can submit a case through our online portal to request a late return.

Start a Return

Standard ground shipping is always free to the US lower 48 states. Orders placed before 5 pm are processed the same day and you can expect to receive your products within 3-5 business days. Orders placed after 5 pm are processed the next business day.

Your order will be dispatched in 24 hours (excluding weekends and federal holidays) to the shipping address you provide at checkout. There are no weekend delivery options for any shipping method. If you'd like to use your own shipping company to expedite your delivery, please get in touch with our team.

Please note that Renogy will not be held responsible for lost, stolen or missing boxes if the packages are marked as delivered by the shipping agent. All orders are insured by the shipping agent.

Once your order has been dispatched, you will receive your tracking ID through email.

Warranty